BORN UNITED / CUSTOMER SUPPORT
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ASKED QUESTIONS
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Shipping, sizing, returns, and everything in between. Find what you need below, or get in touch with our team.
Orders & Shipping
How long does order processing take?
Allow 3–5 business days before shipment. Orders are fulfilled Monday–Friday, excluding holidays. Priority shipping does not speed up processing.
What shipping options do you offer?
USPS Ground Advantage is estimated at 2–5 business days after shipment; USPS Priority Mail is estimated at 1–3 business days. Delivery dates are estimates, not guarantees.
Do you ship internationally?
We currently ship within the United States only, via USPS.
How can I track my order?
Tracking information is provided once your order ships.
Can I change my order or shipping address, or cancel my order?
Email sales@bornunited.com immediately. We will try to help before processing is complete, but changes cannot be guaranteed. Incorrect addresses must be reported before shipment.
What if my package is delayed, lost, stolen, or marked delivered?
Once USPS accepts your package, contact USPS about delivery issues. Born United is not responsible for these issues after carrier acceptance. For shipment details, email sales@bornunited.com.
Returns & Exchanges
What is your return window?
Eligible items may be returned within 30 days of receipt.
What condition must returned items be in?
Items must be unused, unwashed, in original packaging with tags intact, and free of pet hair, soil, strong odors, or wear. Nonqualifying returns will be refused; return shipping will not be covered.
How do I start a return or exchange?
Start through our returns and exchanges portal.
Can I exchange for another size?
Online purchases may be exchanged for another size or replaced with the same product. For a different product, a refund is issued instead.
When will my refund arrive?
Allow 3–5 business days for inspection and processing after receipt. Approved refunds typically appear within another 5–7 business days.
Can promotional items be returned?
Promotional items are final sale and cannot be returned or exchanged.
What happens to my free gift if I return merchandise?
If the remaining order no longer qualifies for the gift, return it in original condition or its stated retail value will be deducted.
Can I return an in-store purchase?
In-store purchases are eligible with a receipt. For mailed returns, cover shipping and email your tracking number to sales@bornunited.com. See our full returns policy.
Sizing & Product Information
How do I choose my size?
Use the size chart for the specific product. Fit can vary by brand and style. If you need help, email our team with the product name and your measurements.
How do I measure a T-shirt?
Lay the tee flat. Measure straight across the chest one inch below each armhole. Measure length from the top of the collar to the bottom hem. Compare with the product’s chart.
How do I measure mesh shorts?
Lay the shorts flat. Measure waist straight across the top of the waistband, length from the top of the waistband to the bottom hem, and inseam from the crotch seam to the bottom of the leg opening.
How do I measure for a sports bra?
Use a flexible tape. For bra chest, measure around the fullest part of your chest. For bra hem, measure around your ribcage just under your bust. Keep the tape level and comfortably snug.
How do I measure for women’s shorts?
Measure around your natural waistline, keeping the tape comfortably snug. Compare this body measurement with the product’s size chart.
Are flat measurements and body measurements the same?
No. A flat waist or chest measurement is the width of a garment laid flat; a body measurement goes around your body. Follow the measurement method shown on each size chart.
Promotions, Discounts & Rewards
How do Mix & Match deals work?
Choose the required number of eligible items from the promotion. Check the offer details and confirm the discount in your cart. Explore Bundle & Save for current offers.
Do you offer a military discount?
Visit our GOVX discount page for current eligibility and redemption information.
Do you sell gift cards?
Yes. Shop gift cards through the Gear menu in our online store.
Where can I learn about rewards?
Visit Born United Rewards for current program information.
How can I hear about new drops and promotions?
Subscribe to our email newsletter and follow @bornunitedusa on Instagram for updates.
Retail Stores & Local Pickup
Where can I find a Born United store?
Visit our store locations page for current addresses and store information.
Can I pick up an online order?
Free pickup is available at our Tanger Outlets store in North Charleston, SC. Select pickup at checkout when offered and wait for confirmation that your order is ready.
Can I return my online order at a store?
Email sales@bornunited.com before visiting so our team can confirm the return process for your order.
About Born United
What is Born United?
Born United is a patriotic apparel and lifestyle company celebrating America, freedom, and the military, first responders, and communities who support them.
What brands do you carry?
Explore Born United Private Label, Relentless Betrayal, Tango Charlie Apparel, 13th, Mucker Bucket, and other brands through our store’s Brands menu.
How can I apply to work at Born United?
Use the Join Our Team link in our website footer to explore opportunities.
How can I inquire about opening a retail location?
Visit Let’s Open a Born United for expansion information and inquiries.
Contact & Customer Support
Who do I contact about a purchase?
Email sales@bornunited.com for online or in-store purchases, shipping, returns, exchanges, or product concerns. Include your order number and relevant purchase details.
Who handles general questions?
For questions unrelated to a purchase, email team@bornunited.com. General inquiries typically receive a reply within 1–2 business days.
Where can I connect with Born United?
Find us on Instagram as @bornunitedusa and on Facebook as Born United, or use our contact page.