We offer a 30-day return policy from the date you receive your item.
Return Requirements:
Items must be unwashed, unused, in their original packaging with tags intact, and free of pet hair, soil, strong odors, or other signs of wear. Items that do not meet these requirements will be refused, and return shipping costs will not be covered.
Promotional & Free Gift Items:
Promotional items are final sale and cannot be returned or exchanged. Free gifts with purchase are contingent upon meeting the promotional purchase requirement. If merchandise is returned and the remaining order total falls below the amount required to receive the free gift, the free gift must also be returned in its original condition. If the free gift is not returned, its stated retail value will be deducted from the refund.
Online Orders:
You may exchange an item for a different size or request a replacement of the same product. If you prefer a different item, a refund will be issued instead. Please allow 3–5 business days for us to inspect your return before your exchange is sent or your refund is processed. Refunds typically appear in your account within 5–7 business days after approval.
In-Store Purchases:
In-store purchases are eligible for a refund or exchange. You must provide a receipt, cover the return shipping costs, and email your tracking number to sales@bornunited.com as proof of return.