Your Order. Our Commitment.
At Born United, we're committed to making your shopping experience as smooth and straightforward as possible. Whether you're waiting on an order, need to make a return, or want to exchange an item, we've got you covered.
Below, you'll find everything you need to know about our shipping procedures, return guidelines, and exchange policies. We encourage you to review this information before making a purchase to ensure a hassle-free experience.
Shipping Options
- USPS Ground Advantage: Estimated delivery within 2–5 business days after shipment. Tracking is included.
- USPS Priority Mail: Estimated delivery within 1–3 business days after shipment. Tracking is included.
Please note: Shipping speed refers to the estimated transit time after your order has been processed and shipped. Selecting Priority Mail does not expedite order processing.
Shipping & Fulfillment Policy
- Born United currently ships within the United States only via USPS.
- Orders are processed and fulfilled Monday through Friday, excluding holidays. Please allow 3–5 business days for order processing before shipment.
- Once your order has shipped, delivery time will depend on the shipping method selected at checkout. Delivery dates are estimates and are not guaranteed.
- Tracking information will be provided once your order has shipped.
- Free in-store pickup is available at our Born United retail store at Tanger Outlets in North Charleston, SC. Please wait until you have been notified that your order is ready before arriving for pickup.
Lost, Stolen, or Misdelivered Packages
Once a package has been accepted by USPS, Born United is not responsible for shipping delays, lost or stolen packages, or packages marked as delivered but not received. Customers should first contact USPS regarding delivery issues. If you need assistance locating your tracking information or confirming shipment details, please contact us.
Please ensure that your shipping address is complete and correct before submitting your order. Born United is not responsible for packages delivered to an incorrect address provided by the customer.
Returned Packages & Reshipping
If a package is returned to Born United due to an incorrect or incomplete address, refusal of delivery, failure to pick up the package, or another issue outside of our control, the customer may be responsible for additional shipping charges to have the order reshipped.
Original shipping charges are non-refundable.
If you have any questions about your order, please email sales@bornunited.com.
Returns & Exchanges
We offer a 30-day return policy from the date you receive your item.
Return Requirements:
Items must be unwashed, unused, in their original packaging with tags intact, and free of pet hair, soil, strong odors, or other signs of wear. Items that do not meet these requirements will be refused, and return shipping costs will not be covered.
Promotional & Free Gift Items:
Promotional items are final sale and cannot be returned or exchanged. Free gifts with purchase are contingent upon meeting the promotional purchase requirement. If merchandise is returned and the remaining order total falls below the amount required to receive the free gift, the free gift must also be returned in its original condition. If the free gift is not returned, its stated retail value will be deducted from the refund.
Online Orders:
You may exchange an item for a different size or request a replacement of the same product. If you prefer a different item, a refund will be issued instead. Please allow 3–5 business days for us to inspect your return before your exchange is sent or your refund is processed. Refunds typically appear in your account within 5–7 business days after approval.
Start a return or exchange
In-Store Purchase Exchanges – Shipping Policy
At Born United, we understand that returning to one of our retail locations to complete an exchange may not always be convenient.
If an item was purchased at a Born United retail location and the customer is unable to visit a physical store to complete an exchange, the exchange may be processed by mail, subject to our standard exchange policy.
Customers are responsible for the shipping costs associated with sending the original item back to Born United. Prepaid return shipping labels are not provided for exchanges of items purchased in-store.
Born United will cover the shipping cost of sending the replacement item back to the customer once the original item has been received and the exchange has been approved.
All merchandise must meet our standard exchange eligibility requirements.
We recommend using a trackable shipping service, as Born United is not responsible for packages lost or damaged during return transit.