PROCESSING TIMES
Born United offers United States shipping with USPS. Typical transit time is between (3-12 business days). We currently only fulfill orders on weekdays, Monday -Friday 9am to 5pm EST. We give our team within 1-5 business days to process all orders once they have been placed. Expect your package to be shipped out in the next 2 business days following the day you place an order. Free shipping for all orders over $50.
You also have the option to pick up your order at our Born United retail store in Tanger Outlets, North Charleston SC. This option is offered free of charge and customer service will contact you as soon as your order is ready to be pick up.
*Please note that Born United is not responsible for any delay that occurred after the order was shipped.
ORDER CHANGES/CANCELLATIONS
Order Cancellations: Reach out to us ASAP if you need to cancel your order. If it has not been processed fully then we will make an attempt to cancel the shipment. There are no guarantees for an action after order has been placed. If not a final sale item you can return the order after being received. Billing depending on payment method and bank can take up to 5 business days for your refund to show in your account. Follow up with your payment provider.
ORDER CHANGES
Please reach out to us ASAP before order processing to change or remove any items. If you receive the item, follow these return steps below:
Example:
Order BU#123456 - Product Change
Order BU#123456 - Cancel Order
Current average response time is 24-48 business days for a response to your inquiry. We are available Monday to Friday, 9am-5pm (EST).
PREPAID RETURN SHIPPING LABELS
PREPAID RETURN LABELS MAY ONLY BE USED ONCE. LIMIT 1 PREPAID RETURN SHIPPING LABEL PER ORDER. THE LABEL IS ONLY TO BE USED TO RETURN THE ORDER IT WAS CREATED FOR.
RETURN PACKAGING
PIECES MUST BE SENT BACK IN THE ORIGINAL MAILER OR A PACKAGE OF EQUAL WEIGHT. FOR PACKAGES SHIPPED IN PRIORITY FLAT-RATE ENVELOPES, RETURN PIECES USING THE INCLUDED POLY-MAILER. DO NOT SHIP PIECES BACK USING A PRIORITY ENVELOPE. ANY POSTAGE DUE INCURRED FROM A IMPROPER PACKAGING WILL BE DEDUCTED FROM THE REFUND AMOUNT.